Let AI book appointments into your calendar

Configure calendars so AI agents can schedule appointments in real time during calls and chats.

Calendars let your AI agents book appointments during active calls or chats. The AI checks real-time availability, offers open slots, and confirms the booking within the same conversation.

Setting up a calendar

Go to Calendars in the sidebar, then click Create Calendar.

1. Name the calendar

   Give it a name reflecting its purpose (e.g., “Sales Consultation — John”).

2. Configure availability

   Set available days, start/end times, and timezone.

3. Set appointment details

   Configure duration, buffer time between appointments, max appointments per day, and meeting type (in-person, phone, or video).

4. Set up reminders

   Enable automatic SMS and/or email reminders (e.g., 24 hours and 1 hour before).

5. Connect Google Calendar (optional)

   Click Connect Google Calendar to sync. Existing Google Calendar events block off time so the AI does not double-book.

6. Save

   Click Save. The calendar is now available to assign to AI agents.

Assigning to an AI agent

Open the AI agent’s settings, go to the Calendar tab, and select the calendar. The agent automatically checks availability and books appointments when requested.

How AI booking works

When a contact wants to schedule, the AI:

1. Checks real-time availability
2. Offers open time slots
3. Confirms the contact’s preferred slot
4. Creates the appointment and sends a confirmation

Public booking link

Every calendar has a shareable booking link. Find it in the calendar settings under Booking Link. Share in emails, SMS, or on your website.

Viewing appointments

Go to Calendars in the sidebar to see upcoming appointments in a weekly or monthly view. Filter by calendar or team member.