Auto-text contacts when you miss a call

Automatically send an SMS when a call goes unanswered, and let your AI agent handle the text conversation that follows.

Missed Call Text Back sends an automatic SMS to any caller whose call goes unanswered. Instead of losing the lead, the caller receives an immediate text response — and if your Centerfy AI agent is active with the proper tags, the conversation continues with AI-powered replies. This turns every missed call into a live text conversation.

Set up Missed Call Text Back

1. Open Phone Number settings

   Navigate to Phone Numbers in the sidebar. Select the phone number you want to configure.

2. Open Voicemail & Missed Call settings

   Locate the Voicemail & Missed Call Text Back section in the phone number configuration.

3. Enable Missed Call Text Back

   Toggle Missed Call Text Back to on. This activates the auto-text feature for this number.

4. Compose your response message

   Write the SMS message that callers receive when their call goes unanswered. Keep it short, helpful, and action-oriented — for example:

   “Hi! Sorry we missed your call. How can we help you? Reply here and we’ll get back to you right away.”

5. Save your settings

   Click Save to activate the feature. The auto-text starts working immediately for all missed calls on this number.

Connect AI-powered responses

The auto-text message gets the conversation started, but the real power comes when your AI agent takes over the reply thread.

1. Ensure your AI agent is configured

   Your AI chat agent must be set up with a system prompt, knowledge base, and tools for SMS conversations.

2. Apply the correct Active Tag

   The contact must have the appropriate Active Tag (for example, smschat_ai) applied. Use a workflow to auto-apply this tag when a missed call is detected, or apply it based on the contact’s pipeline stage.

3. Test the full flow

   Call your number and let it go to voicemail. Verify that the auto-text is sent, then reply to it and confirm that the AI agent picks up the conversation.

Best practices

• Keep the initial text short — one or two sentences that invite a reply. The AI handles the rest.
• Include your business name — callers may not recognize the number, so identify yourself in the auto-text.
• Set expectations — let callers know they can reply via text and will get an immediate response.
• Pair with voicemail — enable voicemail on the same number so callers have both options: leave a message or text back.