AI widget not working on Wix or WordPress
Fix common issues with the chat widget or voice orb not appearing on Wix and WordPress sites.
If the Centerfy chat widget or voice orb isn’t working on your Wix or WordPress site, follow the platform-specific steps below.
Chat widget
The chat widget uses a script tag (chat-widget.js). Some platforms restrict where scripts can be added.
WordPress:
- Use a plugin like Insert Headers and Footers to paste the script in the footer section
- Or add it directly to your theme’s footer via Appearance > Theme Editor > footer.php, before
</body> - If using a page builder (Elementor, Divi), add an HTML block and paste the script there
Wix:
- Go to Settings > Custom Code and add the script to the Body - End section
- Set it to load on All Pages
- If it still doesn’t appear, try adding it via an HTML embed element on the page instead
Voice orb
The orb uses an iframe. Some platforms handle iframes differently.
WordPress:
- Add a Custom HTML block and paste the iframe code
- Make sure
allow="microphone"is included
Wix:
- Use an HTML embed element (not the Wix iframe component)
- Paste the full iframe code including the
allow="microphone"attribute - If the orb doesn’t render, check that Wix isn’t stripping the
allowattribute
Common issues
| Problem | Fix |
|---|---|
| Widget doesn’t appear at all | Check browser console for errors. Verify data-assistant-id and data-sub-account-id are correct. |
| Orb appears but no audio | Ensure allow="microphone" is on the iframe. Page must be HTTPS. |
| Widget blocked by security plugin | Whitelist aicrmpro.us in your security plugin (Wordfence, Sucuri, etc.) |
| Widget appears on desktop but not mobile | Check CSS z-index — mobile browsers may layer elements differently. Increase to z-index: 99999. |