Scrape and summarize websites during AI calls

Enable the website_summary tool so your AI agent can look up and summarize web page content in real-time during conversations.

The website scraping tool gives your AI agent the ability to fetch and summarize content from any web page during a live call or chat. When a caller asks about something that requires looking up a URL — a product page, a blog post, a competitor’s site, or a specific resource — the AI retrieves the page content, summarizes it, and uses that information in its response. No pre-loading or manual knowledge base updates needed.

Enable the website scraping tool

  1. Open your agent in the Agent Builder

    Navigate to AI Agents in the sidebar and select the agent you want to configure.

  2. Go to Tools & Abilities

    Click the Tools & Abilities tab in the Agent Builder to see all available tools for this agent.

  3. Enable website_summary

    Find website_summary in the tools list and toggle it on. No additional configuration is required — the tool works out of the box once enabled.

  4. Update your system prompt

    Add instructions to your agent’s system prompt so it knows when to use the tool. For example:

    “When a caller asks about a specific webpage or URL, use the website_summary tool to look up the content and provide an accurate summary.”

  5. Save and test

    Save the agent and run a test conversation. Mention a URL or ask the agent to look something up — verify that it fetches and summarizes the content correctly.

Use cases

  • Product lookups — caller asks about a specific product and provides a URL. The AI fetches the page and reads back key details like pricing, features, or availability.
  • Competitor research — AI looks up a competitor’s page during a sales call to help the caller understand differences.
  • Resource sharing — AI summarizes a blog post, help article, or documentation page that’s relevant to the caller’s question.
  • Real-time verification — AI checks a live webpage to confirm current information (business hours, event details, pricing) rather than relying on potentially outdated knowledge base content.

How it works under the hood

When the AI decides to use the website_summary tool:

  1. It sends the target URL to the scraping service
  2. The service fetches the page HTML and extracts the main content (stripping navigation, ads, and scripts)
  3. The extracted text is summarized and returned to the AI
  4. The AI incorporates the summary into its response to the caller

The entire process takes a few seconds. During voice calls, the AI uses filler phrases like “Let me look that up for you” to keep the conversation natural while the page loads.

Does the tool work with any website?

It works with most publicly accessible websites. Pages that require login, have aggressive bot blocking, or are entirely JavaScript-rendered may return limited or no content.

Is there a limit on how many pages the AI can scrape per call?

There is no hard limit per call, but each scrape adds latency. In practice, one or two lookups per conversation is typical. The AI is designed to use the tool judiciously.

Can I restrict which URLs the AI can access?

Currently, the tool can access any public URL. If you want to limit usage, add instructions in your system prompt specifying which domains or types of URLs the AI should or should not look up.

Does this replace the knowledge base?

No. The knowledge base is still the best source for your core business information because it’s faster and more reliable. Use the scraping tool for external, dynamic, or one-off lookups that don’t belong in your knowledge base.

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