Get a conversation

get a single conversation. Returns the same shape as a list row.

GET https://api.centerfy.ai/webhooks/inbound/conversations/:id

Headers

Header	Required	Value	Description
`x-api-key`	Yes	your sub-account API key (cfy_…)	authenticates the request; or pass Authorization: Bearer `<key>`.

Path parameters

Name	Type	Required	Description
`id`	`string (uuid)`	Yes	the conversation id. A non-uuid returns 400; a conversation that does not exist returns 404.

Example

curl -X GET "https://api.centerfy.ai/webhooks/inbound/conversations/{id}" \
  -H "x-api-key: $CENTERFY_API_KEY"

import { CenterfyClient } from "@centerfy/sdk";

const centerfy = new CenterfyClient({ apiKey: process.env.CENTERFY_API_KEY! });

const result = await centerfy.conversations.get("<conversationId>");
console.log(result);

centerfy conversations get <conversationId>

MCP tool: centerfy_conversations_get (see MCP server)

Response

{
  "status": "success",
  "conversation": {
    "id": "c0a1b2c3-1111-4abc-9def-000000000010",
    "contact_id": "7f1c9e2a-3b4d-4e5f-8a90-1b2c3d4e5f60",
    "contact_name": "Jane Doe",
    "contact_email": "[email protected]",
    "contact_phone": "+14155550123",
    "channel": "sms",
    "status": "open",
    "last_message": "Thanks, see you then!",
    "last_message_at": "2026-06-12T13:05:00.000Z",
    "unread": false,
    "created_at": "2026-06-10T09:00:00.000Z",
    "updated_at": "2026-06-12T13:05:00.000Z"
  }
}

Errors

401 — if unauthenticated; 400 for an invalid conversation id; 404 if the conversation does not exist.

Notes

Read-only.